Visitor Services
From first hello to lasting impression
Visitor experience is where our brand comes to life. Across Bundaberg, Childers and Gin Gin, we connect visitors with the best of our region, shaping decisions, inspiring longer stays, and turning great trips into unforgettable ones, all while championing sustainability, reef stewardship, and our Taste Bundaberg story.
Visitor Services across the
region
Our Visitor Information Centres in Bundaberg and Childers are front-line storytellers and trusted guides. They help visitors plan, book, and discover more, while influencing where they go, what they do, and how long they stay.
But it doesn’t stop at the counter. Our visitor services stretch across the region, from booking support and curated destination collateral to industry education, famils, and tools that help local operators shine. It’s a connected ecosystem designed to deliver better experiences, stronger businesses, and a region visitors can’t stop talking about.
ABOUT OUR VISITOR SERVICES
With the support of our regions Volunteer Ambassadors, Childers Chamber of Commerce and Gin Gin Community Radio, Bundaberg Tourism supports 3 Visitor Information Centres (VICs) and 40 volunteers across the region. Our Volunteer Ambassedors welcome over 10,000 visitors offering advice on things to do, where to stay, handing our our Visitor Guides, Destination Maps and member brochures.
- Bundaberg Visitor Information Centre is located in the Hinkler Hall of Aviation building in the Botanic Gardens.
- Childers Visitor Information Centre is located in the Main Street of Childers.
- Gin Gin Visitor Information Centre is located on Mulgrave Street in the heart of the town
Your business can engage with our Volunteers in multiple ways, get your brochures in out VICs, stock Destination Guides and Maps in your own business or join our Brochure Distribution Service
OUR VOLUNTEER AMBASSADORS
Crucial to our Visitor Information Centres are our team of enthusiastic and committed volunteer ambassadors. At the frontline of visitor services at the Bundaberg, Childers and Gin Gin Visitor Information Centres, the volunteer ambassadors offer our guests local knowledge and enthusiasm as they promote our region, our industry and our members.
Showcase Your Experience to our
(Visitor Information Centre) Ambassadors
We’re inviting members to present at our monthly volunteer meetings as part of our Member Product Showcase.
This is a great opportunity to share what you offer directly with our volunteers – the friendly faces helping visitors every day. The more they know about your experience, the more confidently they can recommend it.
Our volunteers are passionate champions for the Bundaberg region and keeping them up to date helps ensure visitors receive informed, personalised recommendations.
VOLUNTEER WITH US
Bundaberg Tourism’s Volunteer Ambassadors are the frontline of visitor services at the Bundaberg, Childers and Gin Gin Visitor Information Centres. If you or anyone are interested in becoming a Bundabeg Region Local Ambassedor either at one of our VICs or Pop Up Events please reach out via the Join Us button below!
Seeing the region through a visitor’s eyes
Our Volunteer Ambassador Famils are designed to deepen local knowledge, strengthen industry connections, and ensure our frontline visitor services team, locals and businesses can confidently recommend the best experiences across the Bundaberg Region.
From iconic attractions and hidden gems to new tourism products and member experiences, famils provide volunteers with firsthand insight into the places, people and stories that make our region unique. This knowledge helps create more meaningful visitor conversations, encourages regional dispersal, and inspires visitors to stay longer and explore further.
WHY WE RUN FAMILS
- Build volunteer and community knowledge of local tourism experiences
- Showcase new and emerging member businesses
- Strengthen connections between volunteers and industry
- Support confident, authentic visitor recommendations
- Encourage greater visitor dispersal across the region
WHO CAN ATTEND?
Volunteer famils are available to Bundaberg Tourism Volunteer Ambassadors, Welcome You Program graduates, Bundaberg & Childers Chamber of Commerce members and are offered throughout the year, providing ongoing opportunities to discover, learn and connect with our tourism industry.
Together, we’re creating informed ambassadors who help bring the Bundaberg Region story to life for every visitor who walks through our doors.
If you are interested in hosting a famil let us know by filling in the Famil Host form.
BROCHURE DISTRIBUTION SERVICE
Putting your business in the hands of more visitors, more often.
As part of our evolving Visitor Information Services model, Bundaberg Tourism is proud to offer a new Brochure Distribution Service designed to boost your visibility, strengthen regional visitor touchpoints, and provide consistent, high-quality information across the Bundaberg region.
Whether you are looking to drive bookings, increase brand presence, or simply get your brochures into more hands, this service streamlines the process and ensures your business is represented wherever visitors begin their journey.
WHAT’S INCLUDED
- Scheduled Brochure Deliveries: Regular distribution of serviced member brochures, along with regional Visitor Guides and Maps to over 30 designated locations across Bundaberg, Childers and Gin Gin.
- Seasonal Alignment: Distribution dates strategically timed so brochures are available during high visitation periods.
- Supply to Community Visitor Centres & Visitor Touchpoints: ensuring a consistent, region-wide presence across community-led Visitor Centres, key attractions, tour departure points and high-traffic hotspots.
- Face to Face Member Contact: Every distribution run doubles as an opportunity for BT to connect and update business across the region about your tourism business.
WHY IT MATTERS
- More visibility for your business at touchpoints across the region
- More time for you to focus on delivering great experiences in your business
- More consistency in the information presented about our region
This service is exclusive to Bundaberg Tourism members.
SERVICES PRICING
To keep this program sustainable, consistent and region-wide, brochure distribution is offered as an optional add-on to your membership:
- Quarterly Package: $70 per quarter; Perfect for operators who want flexibility and the ability to scale distribution across the year.
- Annual Package: $250 per year; Secure your position on the distribution run for the full 12 months and enjoy priority scheduling and guaranteed inclusion.
- Both options give your business consistent visibility, regular top-ups, and access to visitor touchpoints across the Bundaberg region.
Bundaberg Tourism members can drop off brochures and promotional collateral at the Bundaberg Tourism Corporate Office, 147 Bargara Road, East Bundaberg, and we will distribute to our 3 Visitor Information Centres.
Destination Collateral
Bundaberg Tourism’s ongoing regional collateral distribution strategy aims to promote dispersal of visitors within the Bundaberg region. Key activities include ensuring joint SGBR collateral is available to Visitor Information Centres (VICs) across Australia, that Bundaberg collateral is at VICs within a 400km drive radius of the region, a proactive distribution program to regional businesses, and the availability of all of Bundaberg Tourism’s collateral for download from bundabergregion.org.
Drop into our Bundaberg Tourism Corporate Office or call and ask for a delivery of Visitors Guides, Visitor Maps and other collateral for distribution to your guests.
Bundaberg Region Destination Guide
Bundaberg Tourism produces the Bundaberg Region Visitors Guide. The Guide is aimed at visitor dispersal throughout the region, and includes destination information and operator advertising. This guide is distributed domestically through accredited Visitor Information Centres, in a 400km drive radius and Caravan and Camping consumer shows in Brisbane, Sydney & Melbourne
Bundaberg Region Visitor Map
This comprehensive street map of Bundaberg, Bargara and the Coral Coast, Childers, Woodgate Beach, Moore Park Beach and Gin Gin includes regional information. The map is free to visitors and to local businesses to distribute through their businesses.
