BUNDABERG REGION WELCOMES YOU PROGRAM

Online Training Micro-Credential Courses

The Bundaberg Region Welcomes You Program has been developed to inspire everyone involved in welcoming guests to become proud hosts and deliver exceptional experiences so that our guests become passionate advocates for our region.

Bundaberg Tourism is excited to be part of the launch of the Queensland Welcomes You initiative, with its suite of online welcome programs for each of Queensland’s tourism regions, along with in-person workshops held in early 2025.

The Bundaberg Region Welcomes You Program is a five module learning program covering topics including world-class hosting principles; accessibility and inclusion; storytelling; and regional specific content on our Aboriginal and Torres Strait Islander Peoples culture and environmental sustainability, and local experiences and tourism products. We invite everyone in our region who is involved in welcoming guests – from tourism and hospitality staff to event volunteers and transport staff – to participate. 

Who can participate?

The program is open to all businesses that play a role in welcoming and hosting guests in our region as well as passionate volunteers.  Program participants may include those working in hotels, venues, transport, tours, events, attractions, retail, restaurants, cafes and bars, as well as volunteers across the visitor economy

What you’ll learn

There are five modules in the online program covering topics such as

🌟 World-class hosting principles to deliver exceptional service.
♿ Accessibility and inclusion, ensuring everyone feels welcome.
📖 Storytelling that brings our region to life.
🌏 Regional insights, including our Aboriginal and Torres Strait Islander culture, and environmental sustainability.
🚗 Local experiences and tourism products.

The five modules vary in length from 5 to 40minutes to complete and the overall course duration should take approximately 1.5 hours.

What you’ll gain

✅ Increase your knowledge of our region to create stories and unique experiences to share with guest.
✅ Be recognised as a regional host and an important part of a broader Queensland network of welcoming hosts.
✅ Receive a certificate of completion to use in promoting your regional host status and part in the network of hosts Queensland-wide.

Register Today!

To register and access training modules, please LOGIN to the Queensland Welcomes You login page, and follow these steps to create an account for the online program. (Click here for the PDF instructions). If you have any questions about the program or the registration process, contact connie.rixon@bundabergregion.org.

Quarterly Ambassador Catch Ups

Bundaberg Region Welcomes You Program To celebrate our local hosts and bring together our shared passion for the region, we’re inviting anyone who has an interest in being a Bundaberg Region Ambassador for the first of our quarterly coffee catch-ups—a laid-back way to connect, swap stories, and chat about what’s brewing in tourism. And what’s better than starting the day with great company and good coffee?

Whether you’ve been part of the Welcome You program for a while or are just getting started, this is the perfect chance to meet like-minded champions of our region!

📅 Date: Wednesday 14 May 2025
📍Location: Burnett Riverside, 7 Quay Street, Bundaberg
⏰Time: 7am (drop in anytime until 8:00am)

The team at Burnett Riverside are kindly opening their doors early to welcome us, with delicious hot coffee available for purchase.

RSVP to Louisa Hyland or just show up!

The Queensland Welcomes You initiative is proudly funded by the Queensland Government and delivered by the Queensland Regional Tourism Network.